What Trenton Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only marketing we can’t write ourselves. In 42 years serving Trenton and the surrounding communities, we’ve learned that a homeowner’s word travels further than any ad. Russell Haines still reads every review that comes in, and our team discusses the feedback in our weekly meetings. Good or bad, it’s how we stay honest. The testimonials below come from real chimney cleaning jobs we’ve completed in Trenton neighborhoods, from Mill Hill to Villa Park to Chambersburg.
Recent Reviews
“We bought our place on Greenwood Avenue last fall and knew the chimney hadn’t been touched in years. Russell’s technician showed up in uniform, laid down runners so his boots wouldn’t track anything through our living room, and ran a camera all the way up the flue. He pulled out the screen and showed us exactly what was in there - a bird’s nest, cracked mortar, and about an inch of glazed creosote. The cleaning took two hours. He left the fireplace cleaner than he found it, and the photos were in my inbox before dinner. No surprises on the bill. That’s the square deal they promise.”
Cedric N., Mill Hill, Trenton
“I called at 9 PM on a Sunday because I smelled something burning when we ran the fireplace. A live person answered, which I honestly didn’t expect. They scheduled us for Tuesday morning. The technician found a partially blocked flue liner and a cracked crown that was letting water seep in. He cleaned the chimney, capped it with a Gelco cap, and explained which repairs could wait and which couldn’t. I appreciated that he didn’t try to sell me everything at once. The 90-Day Done Right Promise was printed right on the invoice.”
Dana N., Villa Park, Trenton
“We’ve used Hearthstone three times now for our rental property in Chambersburg. The first time was a standard sweep after a tenant moved out. The second time, Russell himself came out because the liner was showing heat damage from an old insert the previous owner had installed. He documented everything with photos, wrote up a plain-English report I could send to my insurance company, and used DuraFlex for the relining. Third time was just maintenance. Every visit, same technician, same thoroughness. Most jobs in one visit - they’ve held true to that every single time.”
Carrie W., Chambersburg, Trenton
“I’m a veteran, so the 5% discount was appreciated, but that’s not why I’m writing this. I’m writing because last January, during that cold snap where Trenton hit single digits, our chimney started drafting smoke back into the house. I called Hearthstone at 6 AM. Live person. They had someone out by noon. The technician found the damper was corroded shut and the flue was packed with creosote from years of burning unseasoned wood - common in older Trenton homes with original masonry. He cleaned it, replaced the damper with a Copperfield part, and tested the draft before he left. Warm house that night. Done right, and they stood behind it.”
Andre G., Mill Hill, Trenton
“My wife wanted to use the fireplace for our daughter’s birthday party in December. I called Hearthstone two weeks before, thinking that was cutting it close. They fit us in within four days. The technician was background-checked and uniformed - my wife mentioned it because she’d had a bad experience with another contractor who sent someone she wasn’t comfortable having in the house. The sweep was thorough, he found a small crack in the firebox, and he sealed it with HeatShield the same day. Birthday party went off without a hitch. Fireplace ran all evening.”
Cedric N., Mill Hill, Trenton
“I got a written estimate from another company for $4,200 - liner replacement, crown rebuild, the works. Something felt off. Hearthstone’s free second opinion saved me. Russell brought his camera, inspected every inch, and showed me the actual condition. Yes, the liner had some wear, but it was still within safe tolerances for another two to three seasons with regular sweeping. The crown had minor spalling, not the catastrophic failure the other company claimed. He did the sweep, patched the crown, and we’ll revisit the liner next year. Honest assessment, documented with photos I could see for myself. That’s why I’ll keep calling them.”
Dana N., Villa Park, Trenton
Why Customers Trust Us
These reviews keep coming back to the same things, and that’s no accident. Live person answers the phone, 24 hours a day, 7 days a week - not a voicemail, not a callback queue. Background-checked, uniformed technicians who show up when we say we’ll show up. Level-2 camera inspections that end with photos you can see and a plain-English verdict, documented like an engineer, explained like a craftsman. Most jobs completed in a single visit. No-hassle upfront pricing - the number on the estimate is the number on the invoice. Professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. And behind all of it, the 90-Day Done Right Promise: in writing, no arguing. If it’s not right, we come back.
Russell Haines built this company in 1984 on the K.E.Y.S. values code - Krafted right, Every time, Your home first, Standing behind it. Forty-two years later, that hasn’t changed. We’re not trying to be the biggest chimney company in New Jersey. We’re trying to be the one Trenton homeowners call back.
Whether you need a seasonal sweep before burning season, a camera inspection to settle a question about your liner, or you’re not sure if that estimate you got is honest, call us at (856) 519-0832. A live person will answer.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Trenton since 1984.